Refund and return policy

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This Policy explains voluntary return rights offered by Zodmarixez.world for Revion dietary supplements, alongside reminders about non-excludable consumer guarantees under New Zealand law. Reading it before purchase reduces ambiguity for both parties.

Seller details: Zodmarixez.world, 283 Karangahape Road, Auckland CBD, Auckland 1010, New Zealand. Returns inbox: ask@zodmarixez.world with subject “Return”.

Voluntary cooling-off style window

Beyond statutory rights, we offer a fourteen-calendar-day satisfaction window from the date you receive sellable goods, provided bottles remain sealed, tamper bands intact, and batch labels legible. This mirrors common ecommerce expectations while respecting food-supplement reopening restrictions.

Opened capsules cannot be resold for safety reasons. If you opened a bottle and dislike taste or size, contact us anyway—while a refund may be impossible, we can sometimes suggest charitable donation documentation for tax-aware buyers where local law permits.

Eligible merchandise

Standard Revion SKUs purchased directly from zodmarixez.world or authorised marketplaces we confirm in writing. Promotional bundles remain eligible only if every component is returned; partial bundle refunds follow pro-rated math based on audited shelf prices from the invoice date.

Non-returnable categories

Items marked final sale at checkout.
Personalised label pilot programmes if ever launched.
Gift cards or digital-only deliverables without a physical SKU.
Products returned after their printed best-before date unless the delay arose from carrier fault we verify.

Step-by-step return process

Email ask@zodmarixez.world within the fourteen-day window with order number, SKU list, and reason code (changed mind, delayed delivery you no longer need, etc.).
Receive a Return Merchandise Authorisation (RMA) ID and packaging instructions within two business days when volumes allow.
Pack goods with sufficient void fill; include a copy of the invoice or RMA slip.
Ship via a traceable service; retain the tracking stub until we confirm receipt.
We inspect for resale fitness within three business days of warehouse arrival and message outcomes.

Refund execution

Approved refunds credit the original payment path where technical reversal is supported; otherwise we propose bank transfer with identity verification for fraud prevention. Store credit may be offered if you prefer faster resolution and consent in writing.

Shipping and restocking considerations

Outbound shipping charges from the initial order are generally non-refundable unless we mis-shipped. You bear return postage unless the error was ours or a guarantee claim applies. High-volume corporate buyers may negotiate alternative clauses in separate contracts.

Damage, shortages, and mis-picks

Photograph outer cartons before opening if you suspect courier abuse. Report shortages within forty-eight hours of delivery timestamp with photos of inner packing—the sooner we receive evidence, the faster we escalate with carriers.

Consumer Guarantees Act 1993 overlay

If goods fail to be of acceptable quality or match description, you may have remedies additional to this voluntary policy. Nothing here limits those guarantees for qualifying consumers. For health-related concerns about ingredients, pause use and consult a qualified practitioner; regulatory questions may involve Medsafe in New Zealand.

Supplement reminder: Dietary supplements are not medicines. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Cross-border purchasers

International statutory rights vary. Where return postage exceeds product value, we may authorise proof-of-destruction photo refunds at our discretion to reduce environmental waste. Customs charges are typically non-refundable through merchants; seek your local authority for duty drawback programmes if any.

Escalation contact

If frontline support cannot resolve your concern, request a supervisor review via the same email thread. Include chronological bullet points and attachment references. We aim for good-faith outcomes consistent with this Policy and applicable law on the date shown in the hero badge.